If you're signing in with your eBay username and password, be sure that the web address starts with. This address has something between the ".com" and the forward slash.This address has an at sign between the period and “ebay”.This address contains a dash (-) instead of a period (.) between "signin" and “ebay”.There won't be anything between the period and "ebay" and there won't be anything after the ".com" and the first forward slash (/).
Real eBay web addresses have "./" in them. Here are some tips to help you determine if a web address goes to a real eBay web page: Watch out for fake URLs (web addresses)Įven if the web address contains the word "eBay", it might not be an eBay website. Our emails usually greet you by the first and last name you registered on your eBay account, and your eBay username.įake emails often include links to fake web pages designed to trick you into giving up your financial or account information. If you receive a message with an attachment, don't open it.įake emails often have a generic greeting like "Attention eBay member." eBay will not request personal data such as your password, credit card, or bank number in an email. Important messages about your account will also be in the Messages tab in My eBay.
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We won't ask you to provide confidential information by email.įake emails often use urgent and threatening language and instruct you to update your information or risk account suspension. To report a fake email that looks like it came from eBay, forward it as an attachment to Here are some signs to watch out for: Fake emailįake emails often ask you to reply to the message with confidential information. Learn more about protecting yourself and reporting scams.įake emails often include the eBay logo and a fake eBay address in the "From" line (for example, "From: Just because an email looks real doesn't mean it is. Never share Gift Card codes over email or phone.
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eBay will never ask you for your password or financial information over the phone. Don’t respond to phone requests for your account information either.It’s safest just to delete these messages.
Don’t click on links that come from people you don’t know, and don’t respond.
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Watch out for pop-ups that tell you that you need to verify account information, click a link, or download software.These attachments can infect your system with malware that can steal your personal information, take money from your accounts, buy things on your account, and send scam emails to all your email contacts! Never open or download files attached to emails you aren’t expecting, even if they seem to come from people or businesses you know.eBay will never ask you to confirm your account password or personal details by e-mail.